Essential service markets and people with mental health problems | A report for Citizens Advice

May 25, 2018

Essential service markets and people with mental health problems is a piece of ethnographic research examining the lived experience of people with mental health problems, and how they interact with essential service providers, conducted in partnership with Citizens Advice. 

Mental health problems can have a significant impact on consumers’ relationships with their essential service providers - including, in some cases, disengaging totally.

Our findings suggest that there is clear appetite for changes to provider practice among people with mental health problems. If done well, they would represent a step-change in essential service provision for consumers with mental health problems.

The report sits alongside a more detailed look at these issues in the energy market. Both can be found below. 

Essential Service Markets And People With Mental Health Problems Report From Britain Thinks Final PDF The Energy Market And People With Mental Health Problems Citizens Advice Britain Thinks PDF